End-of-Day Urgent Message Policy

End-of-Day Urgent Message Policy
To ensure effective communication and smooth operations during Friday afternoons, the following policy outlines the process for sending messages to providers:

Policy Details

Phone Closure Time:
- All phones will be turned off at 3:00 PM on Fridays.
Sending Messages to Providers:
- Urgent messages or medication refill requests should be sent to the provider as long as they are still scheduled for patients.
  - For example, if a provider is scheduled to see patients only until noon, no urgent messages should be sent to them after noon.
  - Typical Provider Friday Schedules:
    - Dr. Way and Jill: Done at 12:00 PM.
    - Jamie: Done at 2:00 PM.
    - Melissa: Done at 3:00 PM.
Unavailable Providers:
- If a provider is no longer available and the message is deemed urgent, send the message to another provider who is still available during their scheduled hours.
Message Distribution:
- Avoid overburdening any one provider, particularly the last provider on the schedule (e.g., Melissa on Fridays). Distribute messages evenly among available providers.
The 30-Minute Rule:
- If a provider is leaving within 30 minutes of the message being sent:
  - Send the message via Venga in addition to the Amazing Charts message.
  - This ensures the provider sees the message promptly and does not miss it.

Additional Notes:

Non-Urgent messages should be sent in Amazing Charts to the appropriate provider to be addressed when that provider comes in next:
Staff are encouraged to prioritize messages effectively to minimize non-urgent communication late in the day.
Use discretion in determining whether a message is truly urgent and requires immediate attention.